Privacy Policy | Newcastle Boilers

1. Who we are

Newcastle Boilers ("we", "us", "our") is a boiler installation, servicing, and repair company based in Newcastle upon Tyne. Our website address is newcastleboilers.co.uk.

For questions about this policy, contact us at info@newcastleboilers.co.uk or call Gary on 07304 063 848.

2. What data we collect

We may collect the following personal data when you use our website or contact us:

Name and contact details (phone number, email address)
Property address and postcode
Information about your boiler or heating system
Enquiry details submitted via our calculator or contact form
Device and usage data collected via cookies (see Cookie Policy)

3. How we use your data

We use your data to:

Respond to your enquiry and provide a quote
Book and carry out installations, services, or repairs
Process finance applications (through approved partners)
Send appointment confirmations and service reminders
Comply with legal obligations (e.g. Gas Safe registration records)

4. Legal basis for processing

We process your data under the following lawful bases:

Contract — to fulfil the services you have requested
Legitimate interests — to respond to enquiries and improve our service
Legal obligation — where required by law (e.g. Gas Safe records)
Consent — for marketing communications, where applicable

5. How long we keep your data

We retain customer records for up to 6 years to comply with HMRC requirements and warranty records. Enquiries that do not result in a job are deleted within 12 months.

6. Who we share your data with

We do not sell your data. We may share it with:

Finance partners (for 0% finance applications, with your consent)
Boiler manufacturers (for warranty registration)
Gas Safe Register (as legally required for Gas Safe records)
Our website hosting and analytics providers

7. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data (where lawful)
Object to processing for marketing purposes
Data portability

To exercise any of these rights, email info@newcastleboilers.co.uk.

8. Changes to this policy

We may update this policy from time to time. Any significant changes will be noted at the top of this page with the updated date.